Help center
Answers, policies, and a way to reach us.
How we keep you posted
We email the address on your account. You will hear from us when the order is confirmed, when payment is settled, when it ships — that one carries the carrier and the tracking number — and if it is ever cancelled.
You can also check a parcel any time on the Track page, with the order number and that same email address. No need to sign in.
Frequently asked questions
Still stuck?